Frequently Asked Questions
Everything you need to know about Monport Laser technology and services.
What is the typical shipping time for a laser engraver?
Orders are generally processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location and the specific model's warehouse availability.
Do you offer technical support for machine setup?
Yes, we provide comprehensive technical support including detailed manuals, video tutorials, and direct assistance from our expert engineering team to ensure your machine is running perfectly.
What is your return policy for electronics and machinery?
We offer a 30-day return policy for unused items in their original packaging. Please note that certain restocking fees may apply to large-scale industrial laser equipment.
Are Monport laser machines compatible with LightBurn software?
Most Monport CO2 laser engravers are fully compatible with LightBurn, as well as other industry-standard software like RDWorks, providing a seamless workflow for your projects.
What kind of warranty comes with my purchase?
All our laser machines come with a standard 1-year warranty covering defects in materials and workmanship, with extended warranty options available for specific components like laser tubes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through partners like Affirm to help you invest in your business.